Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide to us when you:

• Fill out contact forms — name, email address, phone number, company name, region, location, product interest, and message.
• Request a quote — similar details to understand your battery requirements and provide accurate pricing.
• Reach out via WhatsApp or email — we may retain correspondence to serve you better.
• Browse our website — we may collect non-personally identifiable information such as IP address, browser type, device information, and pages visited to improve user experience.

We do not collect sensitive personal data such as financial information, government IDs, or health data unless explicitly provided by you for a specific purpose.

1.1 Your Consent

By submitting any contact form, quote request, or other form on our website, you voluntarily consent to Sytrix Distribution collecting, using, and processing the personal information you provide for the purposes described in this Privacy Policy. You may withdraw your consent at any time by contacting us, subject to applicable legal requirements.

2. How We Use Your Information

The information we collect is used to:

• Respond to inquiries — process your contact requests, quote inquiries, and support queries.
• Provide B2B services — fulfill bulk orders, manage supply chain communications, and deliver battery solutions to your business.
• Improve our website — analyze usage patterns to enhance navigation, content, and functionality.
• Send relevant communications — with your consent, we may send updates about products, offers, or industry insights (you can opt out anytime).
• Comply with legal obligations — where required by law, we may process data to meet regulatory requirements.

3. How We Share Your Information

We respect your privacy and do not sell, rent, trade or commercially monetize your personal information to third parties. We may share your data only in the following limited circumstances:

• Service Providers — trusted partners who assist us in operating our website, sending emails, or managing communications (e.g., email delivery services, hosting). Where applicable, they are subject to confidentiality obligations and are expected to protect your personal information.
• Legal Compliance — if required by law, court order, or government regulation, we may disclose information to relevant authorities.
• Business Transfers — in the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business assets.

We ensure that any third-party service providers adhere to strict data protection standards.

4. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings.
• Understand how you interact with our site (analytics).
• Deliver relevant content and improve performance.

You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling cookies may affect some website functionalities.

5. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include:

• Secure socket layer (SSL) encryption for data transmission.
• Access controls and authentication protocols.
• Regular security assessments and updates.
• Staff training on data protection best practices.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to safeguarding your privacy to the best of our ability.

5.1 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When personal data is no longer required, it is securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws.

5.2. International Data Transfers

Some of our service providers (Like Hosting, Whatsapp, Gmail, Google Workspace) may process or store personal information on servers located outside India. Where applicable, we take reasonable steps to ensure that such transfers comply with applicable data protection laws and appropriate safeguards are maintained.

6. Your Rights & Choices

You have the following rights regarding your personal information:

• Access & Correction — request a copy of the data we hold about you and correct any inaccuracies.
• Deletion — request that we delete your personal information, subject to legal retention requirements.
• Opt-Out — unsubscribe from marketing communications at any time using the link in our emails or by contacting us directly.
• Data Portability — request a structured, machine-readable copy of your data.

To exercise any of these rights, please contact us at info@sytrix.in or call +91-8800049244. We will respond within a reasonable timeframe.

7. Contact Forms & WhatsApp Integration

Our website features contact forms and quote request forms that collect your details to help us understand your battery requirements. When you submit a form:

• Email Option: Your message is sent to our team via email. We retain these communications to provide ongoing support and maintain service history.
• WhatsApp Option: You are redirected to WhatsApp with a pre-filled message containing the information you provided. This allows you to connect with us directly through WhatsApp. When you choose to contact us through WhatsApp, you will be redirected to WhatsApp with a pre-filled message containing the information you entered. Your communication through WhatsApp is also subject to WhatsApp's own Privacy Policy.

We recommend reviewing WhatsApp's privacy policy to understand how they handle your data. We do not store your WhatsApp messages on our servers unless you choose to share additional information with us.

8. Third-Party Links

Our website may contain links to third-party websites, including brand partner pages and external resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are directed toward businesses and B2B clients. We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal data, please contact us immediately, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically for the latest information. The date at the top of this policy indicates when it was last revised. Your continued use of our website and services constitutes your acceptance of any updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

We are committed to addressing your privacy concerns and will respond to your inquiries as promptly as possible.